Commercial Carpet & Floor Cleaning Blog

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Meet the DPM Team Member: Ellie Whitesell

By | August 16, 2016

MeetTeamMember-Ellie Whitesell

At DPM Care, we are all about our people – our customers and our staff. We value our staff and believe our employees make us better. The dedicated and talented DPM Care team members make it their mission to serve our customers with excellence.

If you’re already a DPM Care customer, you know we stand for great service. That’s why we want to introduce you to the people who help you keep your carpets, flooring and upholstery clean.

Today, we want to introduce you to Ellie Whitesell, the Business Development Manager for the Knoxville and Chattanooga area.

Ellie has been a valued DPM Care member for more than 14 years. Because she started with us when we were still a young company, she can remember the early days of the business when we only had two customers and she only had inside sales experience. She has seen DPM Care grow more than she could even have imagined!   

Ellie loves that her work always brings new and interesting challenges. She is very active in the community where she volunteers in her church, Knox County schools and the AOII sorority. She is also involved in our industry with IFMA, BOMA, and IREM. Ellie is passionate about customer service and doing a great job for our clients. She is a pleasure to work with, a great teammate, and has a positive, uplifting spirit that is contagious to all around her.  

Read on to learn more about Ellie and her experience with DPM Care.  

What do you love most about your job?

I love my customers. I never have two days exactly alike. I love meeting new people and building relationships with them through the journey of helping maintain their facility.

What’s the hardest part of your job?

The hardest part of my job in sales is making sure I get to visit each current customer regularly while trying to grow our business. I am a people pleaser and I like when our customers are happy with our service from start to finish.

What are you most proud of with your work at DPM Care?

I am most proud of the service DPM offers our customers. Our goal is to make sure that the customer gets the service they deserve with the results we guarantee for the least amount of money possible. I strive to make the customer have less worries.

Why should clients choose DPM Care?

I hope potential customers will chose DPM for our results. Often clients choose the lowest price. We are highly competitive price wise.  With the proper maintenance program, the flooring should last as long as it was guaranteed when purchased.

What do you like to do in your free time?

In my free time, I enjoy being with my family. I have two children, ages 14 and 11 and we have three dogs and 10 chickens.

What’s your favorite part of living in Knoxville?

I am originally from Knoxville. I have lived in two other East Tennessee towns, but Knoxville is home.  We are very happy raising our children here and are grateful for the support this community offers. We have a fantastic neighborhood which makes it even better.

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