Meet Nashville Property Manager Amy Worral of Cushman & Wakefield

If you want to get a good glimpse of the property management landscape in Nashville, you want to talk to Amy Worral. She’s an award-winning property management veteran who works for Cushman & Wakefield, one of the world’s largest real estate services companies.

Today, we’re thrilled to share her insights with you. She’ll talk about what she does as a senior property manager and why preventative maintenance is so important to her work at Cushman & Wakefield. We are honored to call Amy a client and we are excited to share her perspective with you on the blog today.

Meet Nashville Property Manager Amy Lane Worral

What is your role at Cushman & Wakefield?

I manage the day to day operations multi-tenant Class A office park in the Franklin/Cool Springs area.

How much space do you manage?

I manage 527,509 square feet on 49.9 acres.

How did you get involved with facility management?

I moved from Mississippi to San Diego, CA after college where I started my real estate career as a Tenant Services Coordinator for a prominent Southern California private owner.

What is the biggest challenge you face in your current role?

My biggest challenge right now is keeping up with the constantly changing technology and environmental sustainability trends.

What has been your biggest success story?

I have been in the industry for over 18 years, so I have a few. However, winning the 2014 San Diego Regional TOBY in Suburban Office Park Mid-Rise category and then winning the 2015 Pacific Southwest Regional TOBY in Suburban Office Park Mid-Rise category was a great honor.

What is your best piece of advice to others in facility management?

Change is the only constant in real estate and property management. You never know what tomorrow will bring so take pride in the work you do today.

What’s your favorite part of your job?

Every day is different in property management. I enjoy the new challenges and continuous learning experiences. You can learn something new daily in this industry.

What’s unique about your specific role in your company that may be different from another facility manager’s role?

The property I currently manage has a strong security presence due to the tenant base with 24/7 guards and access controls at all entrances.

Describe what a day in your role looks like.

It truly depends on the day! However, a day typically starts by checking emails, meeting with the property staff to discuss any projects or issues and there is always some type of accounting project to complete.

How does having a clean building help your customers businesses?

Tenant retention is extremely important in this industry. One of the biggest complaints a manager can receive is concerning cleanliness, so we are always trying to stay on top of this issue. Keeping tenants happy is essential.

How does preventative maintenance create value for you or your business?

Ongoing preventative maintenance prolongs the life of equipment and furnishings in an office building. Carpet cleaning is no different than plumbing or HVAC preventative maintenance. If you do not stay on top of maintenance it can become very costly to replace.

How has DPM Care’s service impacted your business?

DPM’s customer service is excellent! They take pride in their product and it is evident in their performance.

Thank you for sharing with us, Amy!