5 Ways to Get the Most from Your Commercial Cleaning Partner
Business relationships work best when each side knows what to expect from the other.
After being a trusted commercial carpet cleaner in Tennessee and Georgia for more than 20 years, we’ve learned a thing or two about how our clients can help us do our best work.
We’ve compiled this list of the five best ways you can get the most from your commercial cleaning partner. That way, you can get the best cleaning service possible, no matter who you work with.
How to Work With a Commercial Carpet Cleaner
1. Give Detailed Scheduling Options
Getting the most from your cleaning partner isn’t only about getting the cleanest facility possible. It’s also about getting the job done with as little disruption as possible.
The reality is some projects are quick and easy, but others may take more time.
Sometimes, we have to do multiple applications of a cleaning solution or perform multiple cleanings of a specific area to get the best result possible.
We like to plan for these situations. That way, there are no surprises and our efforts don’t distract your team from getting their jobs done while we do ours.
That’s why we like to know answers to questions like these before we get started:
- When MUST this project be completed?
- What’s the overall schedule of the building like?
- Do employees work late on certain days?
- Do they leave early on others?
Knowing the answers to these questions helps us get our job done and stay out of the way.
2. Let Us Experiment
During a recent survey, one client told us this story:
“We had some carpet tiles with very bad stains and DPM worked multiples times to remove the stains. After we decided to replace the tiles, DPM asked for the stained ones and tested different cleaning solutions to address that type of stain. They figured it out and can now remove any stain like this should we have it again.”
We wouldn’t have figured out a way to solve that problem if we weren’t able to experiment.
Remember, our goal is to provide as much help as possible. And sometimes, we have to do a bit of experimenting to track down the right answer. 🙂
3. Do a Physical Walk-Through Before the Cleaning Starts
While we like to do our cleaning when no one is around (so we don’t distract anyone), we want to do our first physical walk-through of your facility with someone on your team.
No one understands your facility better than the people who spend every day in it. We like to get an “insider’s view” of your building, so we can know where the most challenging spots are, and if there are any areas we should avoid.
Beyond getting to know your facility better, it helps us get to know you better too!
4. Assign One Employee to be the Main Point of Contact
Have you ever called a customer service line and then been passed around from person to person like a hot potato?
You just need an answer to a simple question, but it feels like everyone just wants to pass your call to the next person.
We avoid situations like this by assigning each of our clients a single DPM Care account representative, so they know exactly who to contact if they have any questions.
Similarly, it works better for us if we have a single representative on your side as well. That keeps communication running smoothly between each company and helps us build a stronger relationship.
5. Follow a Preventative Maintenance Plan
Want to know a secret of people whose homes always seem to be clean? “They clean as they go.”
Your facility is the same way.
Yes, we can handle emergency cleaning situations (and we’re happy to do that!) but, your facility will stay much cleaner in the long run if you follow a carpet maintenance program.
As an added bonus, this will extend the life of your carpet and save you money in the long run too.
Building a Better Partnership with Your Commercial Carpet Cleaner
Getting the most out of your commercial cleaning partner is simple if you know the right steps to follow.
Use these tips to develop a better relationship with your cleaning partner. And if you’re located around Nashville, Knoxville, Chattanooga or Atlanta areas, we’d love to work with you.